Customers can be needy. They can fill your inbox, your voicemail and your social media channels with questions, complaints, personal experience stories, and sometimes even notes of thanks. How you handle these messages can make or break your business.
There are four essential elements to excellent customer service. They work for any business, whether it’s a giant mega-corporation with millions of anonymous customers, or a tiny solo-preneur with a handful of clients they know well.
- Be prepared. You know where your customers will run into problems and need help. Figure out simple solutions beforehand so you can prevent frustration.
- Be fast. Good customer service means prompt responses. Don’t let more than 48 hours go by without responding to customers.
- Don’t fear the robot. Further speed things up with automatic email responses for basic messages like thank you notes and purchase receipts. Personal messages can be sent by a real human – which leads us to…
- Delegate. This is the one giant hack that will always make your life easier. Have your Virtual Assistant process all the paperwork! She can handle personal messages as well as setting up automation.
You can start using these hacks today to increase productivity, profitability, and to improve your customers’ happiness. And you can hand most of this off to your VA to implement for you!
Get in touch today, and leave the customer service to me. Let’s talk right away!