When you’re running your own business, there are times when you feel like it’s time to end a vendor or contractor relationship. But before you do anything permanent, it’s important to map out your reasons for ending it. When you know the whys and hows, you can move forward and enter into new relationships with a clearer picture of your needs and your boundaries.
Identify the Problem
- Is there a personality conflict?
- Do you believe the vendor is doing something unethical?
- Is the work lackluster, or simply not performing?
- Is the work delivered in a timely manner?
- Does the vendor respond to you promptly?
Identify the Best Strategy
- What are the criteria you use to fire a client as opposed to trying to work things out?
- Are there any ways to make improvements in the relationship?
- Can the relationship be handled by a third party, such as an online business manager?
- Can the implementation of new operational systems such as regular meetings or timesheets ease the stress?
If you come to the conclusion that terminating the relationship is the way to go, there are ways to make the process minimally unpleasant for everyone concerned.
Take Care of Yourself & the Vendor
- Line up a replacement vendor first so your work isn’t disrupted.
- Honor all existing contracts and pay for work performed.
- Remain professional, calm and respectful to prevent the situation from worsening.
Making it Official
Ending a vendor relationship need not be fraught with unpleasantness or stress. Even if you’re impatient and ready to never hear from them again, always be professional, polite, and positive (if you can!).
Never conduct these conversations over email, voicemail, or text. A brief phone call will suffice, and always follow it up with a written email or letter that covers where both parties stand on any remaining work or payments.
Don’t Want to Deal With It?
One option that saves you time and frustration is to let your online business manager handle your vendor relationships. You don’t need to spend energy managing these negotiations when your time would be better spent devoted to running your business.
To learn more about how a professional online business manager can manage vendor relationships on your behalf, contact me today.