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SophieZo Virtually There For You

Top Four Customer Service Hacks

November 13, 2015 by sophiezo Leave a Comment

Customers can be needy. They can fill your inbox, your voicemail and your social media channels with questions, complaints, personal experience stories, and sometimes even notes of thanks. How you handle these messages can make or break your business.

There are four essential elements to excellent customer service. They work for any business, whether it’s a giant mega-corporation with millions of anonymous customers, or a tiny solo-preneur with a handful of clients they know well.

  1. Be prepared. You know where your customers will run into problems and need help. Figure out simple solutions beforehand so you can prevent frustration.
  2. Be fast. Good customer service means prompt responses. Don’t let more than 48 hours go by without responding to customers.
  3. Don’t fear the robot. Further speed things up with automatic email responses for basic messages like thank you notes and purchase receipts. Personal messages can be sent by a real human – which leads us to…
  4. Delegate. This is the one giant hack that will always make your life easier. Have your Virtual Assistant process all the paperwork! She can handle personal messages as well as setting up automation.

You can start using these hacks today to increase productivity, profitability, and to improve your customers’ happiness. And you can hand most of this off to your VA to implement for you!

Get in touch today, and leave the customer service to me. Let’s talk right away!

Filed Under: Customer Service, production, Time Management, Virtual Services

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We’ve been working with Sophie Zollmann for almost half a year now, building an online lifelong learning platform and community from the ground up (because in-person classes became impossible in light of the corona virus). Sophie has guided every technical aspect of this enterprise including the construction of landing-pages and websites, the management of mailing lists and revenue funnels, setting up Zoom meetings, etc., allowing us to focus exclusively on content production and marketing. This platform is now off the ground and succeeding beyond our wildest hopes.

We couldn’t have built it without Sophie’s support, which has always been prompt and timely, and her guidance, as she’s always pointed us to the most efficient and economical solutions to whatever technical issue we’ve faced. In the heat of the moment, I’m sure we’ve not always been easy to work with, but Sophie has also been generous and understanding to a fault. In sum, her support has been flawless and absolutely essential to the success of our online enterprise. We will be relying on her services again as we ramp up for our next phase of growth.

David Peritz
Founding Director
Minerva Academy of Lifelong Learning


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